Help center
Learn how to set up EchoBrand AI, manage your Brand DNA, and make the most of your plan—all in one place.
Prefer talking to a person? Email info@echobrandai.com or use the contact form.
Getting started with EchoBrand AI
Complete onboarding once, connect your accounts, and you're ready to generate posts in your brand voice.
Complete onboarding and Brand DNA
When you sign in for the first time, you'll be guided through onboarding to set your brand name, industry, overview, competitors, and website URL. These details form your Brand DNA and are reused everywhere.
Connect your social accounts
From Settings, link your Instagram and LinkedIn accounts. The free trial supports one account; paid plans allow more linked profiles so you can publish across multiple brands or channels.
Explore your dashboard
The Dashboard shows credits, recent posts, and platform breakdowns so you always know what's been created and what's left in your plan this month.
Create your first post
Head to Create Content, describe what you want to say, and let EchoBrand AI generate platform‑ready drafts in your brand voice.
Creating and managing content
Use the Create Content workspace and History page to brief the AI, generate drafts, and track what's been created.
Brief the AI in chat
Use the chat inside Create Content to describe your campaign, audience, and goals. The assistant responds with options shaped by your saved Brand DNA.
Preview by platform
EchoBrand AI generates tailored versions for Instagram and LinkedIn. Use the preview panel to see exactly how your copy will appear before posting.
Save drafts or publish
Save AI‑generated content as drafts while you iterate, or publish when you're ready. You can always return to drafts from History to keep refining.
See what's been created
The History page keeps a record of generated and published posts so your team can reuse strong performers and maintain a clear audit trail.
Understanding Brand DNA
Your Brand DNA is the single source of truth for tone of voice, audience, and positioning across the product.
Single source of truth
The Brand DNA section stores your brand name, industry, overview, website, competitors, and supporting documents. The AI references these details every time you generate content.
Competitors and website
Adding competitor URLs and your own website helps EchoBrand AI understand your space and what makes your brand different, leading to sharper positioning.
Supporting documents
Upload decks, PDFs, or other materials that capture your voice and strategy. These assets give the AI more nuance so outputs feel like they came from your internal team.
Keeping Brand DNA up to date
As your brand evolves, revisit Brand DNA to refine tone, messaging, or competitors. Future generations will automatically reflect your updated inputs.
Plans, credits, and billing
Understand how credits, posts, and linked accounts work on each plan, and where to manage your subscription.
Credits and AI usage
Each plan includes a monthly credit balance that powers AI generations. Your dashboard shows credits used and remaining in real time.
Drafts and posts per month
Plans include limits for stored drafts and published posts. When you get close to these limits, you'll see indicators inside the app so you can plan ahead.
Linked accounts
Starter and Pro plans support more linked social accounts than the free trial. Connect additional Instagram and LinkedIn profiles as your needs grow.
Managing your subscription
Visit Settings → Subscription to see your current plan, billing status, and manage upgrades, downgrades, or cancellations.
Frequently asked questions
Expand a question below to see a short, focused answer.